Answer customer questions and boost sales

Provide instant, accessible support with a non-intrusive contact form that builds trust and removes purchase barriers

Did You Know?

Over 50% of customers are more likely to make a purchase if they can easily find answers to their questions. An accessible contact form turns pre-sale questions into conversions.

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When to use a Contact Form Popup?

Don't make customers search for a hidden "Contact Us" page. This popup puts help just a click away, from anywhere on your site. It starts as a small, non-intrusive bubble and opens into a full contact form only when a customer needs it.

This is the perfect popup to:

Reduce pre-sale friction by answering questions about products, stock, or shipping.
Improve customer satisfaction by making it easy to get help.
Build trust by showing that you are available and ready to assist.

How to set up the campaign?

We will build a two-part popup: a persistent, clickable "launcher" bubble, and the main contact form that it opens.

Step 1: Create your popup

Go to Creative Popup > Popups and create a new popup.

We have pre-made templates specifically for contact forms. We recommend starting with one of these, as they are already configured with the necessary fields and a two-part design.

Step 2: Design your popup

This campaign uses multiple pages to create a full conversational experience. You will need to design each one in the editor.

The Welcome Teaser (First Tab): This is the initial, eye-catching message that appears with the launcher bubble to greet your visitor, for example: "Hi there! Have a question?". This can be set to disappear after a few seconds, leaving just the launcher.
The Launcher Bubble (Second Tab): This is the small, clickable icon that remains visible on your site (typically in the bottom-right corner). This is the element the user will click to open the main contact form at any time.
The Main Form (Third Tab): This is the full contact form that appears when a user clicks the launcher. Here, you'll customize the headline, the input fields (like Topic, Email, and Message), and the "Send" button.
The Success Page (Fourth Tab): This final page is shown after a successful submission. Use this space to confirm that you've received their message and set expectations, for example: "Thank you! We have received your message and will process it shortly."

Step 3: Set Triggers

In this step, we'll set the rules for when your popup appears. Let's begin by clicking on the Triggers tab.

1. Launch Popup

For a launcher-style popup, the correct setting is to Open automatically after 0 seconds. This ensures the small, clickable launcher bubble appears instantly on the page without being disruptive. The full contact form will only open when a visitor actively clicks the bubble, giving them complete control.

2. Repeat Control

This popup should always be available for the customer to open and close. To achieve this, simply enable the "Repeat Popup" parameter. Leave all other repeat settings disabled. This will ensure the launcher bubble remains accessible throughout the user's visit.

Step 4: Set Targets

Now that we've set when the popup appears, it's time to define who sees it and on which pages. Let's begin by clicking on the Targets tab.

Target Pages: For maximum accessibility, we recommend showing the contact bubble on All Pages. This ensures a customer can ask for help no matter where they are in their shopping journey.
Target Audience: This tool is useful for everyone. Set it to show to All visitors.

Step 5: Publish your campaign

Once you're satisfied with your design, triggers, and targets, it's time to go live.

Navigate to the top of the editor and find the "Published" switch.
Click the switch to turn it green.
Make sure to click the Save button in your editor to apply all your changes.